From inside the app
This is the fastest route and needs nothing from us.
- Open Kept and make sure you are signed in
- Go to Profile → Settings → Account
- Choose Delete account
- Confirm when asked. The deletion is immediate and cannot be undone.
By email
If you have lost access to the app or to your device, write to [YOUR-SUPPORT-EMAIL] from the email address on the account, with the subject Kept account deletion.
We will confirm within 7 days and complete the deletion within 30. We ask you to write from the account’s own address because it is the only way we can tell it is really you.
What gets deleted
All of it. There is no partial option and no archive we keep for ourselves.
How long it takes
Deletion from our live systems is immediate. Encrypted backups roll over on a 30-day cycle, so a copy may persist there for up to 30 days before it is overwritten. Nothing in those backups is used for anything.
What we may keep
Only what the law requires us to, and only for as long as it requires. If we have had to keep a record of a serious safety report, we keep the report itself, not your record.
Deleting is permanent. If you only want to disappear from other people, Settings → Privacy → Private profile hides your activity and keeps your shelves intact.